CarteBlanche is always committed to ensuring great customer service and positive experience. We are more than pleased to offer our jewelry patrons a lifetime guarantee if your product is damaged, fades or is defective during normal wear. This guarantee entitles you to a one-time replacement of the piece unless, as determined solely by CarteBlanche, your piece was intentionally damaged. In the event CarteBlanche no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.